A vital part of the implementation process is locking down your process forms, to ensure users can’t do anything they shouldn’t and enforce a smooth flow. It can be a cumbersome task however, and done improperly can cause issues further down the line.
For my last few projects I’ve been working on a new way of discussing, documenting and implementing form controls.
This includes restricting allowed state transitions, mandatory fields, read-only fields, button / control visibility, and any other required core logic to enforce a process in-tool.
Continue reading “Form Controls and Permissions – a new approach”
To Customise, or not to Customise? That is the question.
But of course it’s not – because it’s so hard to agree what counts as ‘Customisation’.
Continue reading “Configuring or Customising?”
I’ll start this post with a nice stock image of ITSM processes. It shows loads of ITIL terms. But it misses something really important – the suppliers.
SIAM – Service Integration and Management – is a term which is very popular at the moment. The idea is not new; what’s new is the implementation and terminology, and getting an ESM tool like ServiceNow to fully support it.
Continue reading “Does ServiceNow do SIAM?”