About

Service Management isn’t new.  SaaS solutions aren’t new.

ServiceNow is new.  ServiceNow provides a huge SaaS platform for implementing ITIL or ISO20000 best practice in your organisation.

The ESMnow team have a background in IT Consultancy, Business Process Consultancy, Transition and Transformation programmes and a whole lot of geeky ServiceNow goodness to boot.

ESMnow was launched in 2017 by Oliver Hallifax to get some of our best practice recommendations and cool code out there for others to use.

Drop us a line if there’s any ITSM, ESM or ServiceNow topics you’d like us to cover.