Does ServiceNow do SIAM?

I’ll start this post with a nice stock image of ITSM processes.  It shows loads of ITIL terms.  But it misses something really important – the suppliers.

SIAM – Service Integration and Management – is a term which is very popular at the moment.  The idea is not new; what’s new is the implementation and terminology, and getting an ESM tool like ServiceNow to fully support it.

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